Manager,
Ground Services
(YUL)

Air Inuit has been providing essential scheduled, charter, cargo, and emergency air services to Nunavik and beyond, 24 hours a day, 365 days a year, for over 45 years. Collectively owned by the Inuit of Nunavik through the Makivvik Corporation, the airline operates a fleet of over 30 aircraft and employs more than 1,000 people in one of the most demanding flight environments in the world.

Air Inuit’s management and its team of dedicated employees are committed to fulfilling the company’s mission by providing safe, on-time, and courteous air service to the people living and doing business in the magnificent Nunavik region of northern Quebec.

The ideal candidate is a hands-on operational leader with excellent knowledge of airport ground handling operations, cargo operations, safety and compliance requirements, and team management.

• Lead and manage all Air Inuit ground operations at YUL, including Montreal-Trudeau Airport, the FBO, and the cargo warehouse, as well as ramp services and aircraft towing teams.
• Manage FBO and terminal ground services by ensuring high standards of service for passengers, crews, and clients.
• Ensure operational punctuality and efficiency across all service areas.
• Apply and enforce all safety regulations and procedures of the company, the airport authority, and Transport Canada.
• Promote a strong safety culture and ensure that all incidents are properly reported and investigated.
• Conduct regular safety audits, inspections, and awareness activities.
• Oversee the proper use, basic daily maintenance, and lifecycle management of all ground support equipment (GSE).
• Ensure compliance with preventive maintenance schedules in collaboration with the maintenance department.
• Lead, mentor, and develop supervisors and front-line employees in the ramp, cargo, and operations sectors.
• Manage staffing, work schedules, and performance evaluations.
• Foster a collaborative, empowering, and performance-oriented work environment.
• Monitor and manage departmental budgets, including labor, equipment, and operational costs.
• Track and analyze key performance indicators (KPIs) related to safety, operational efficiency, and financial results.
• Prepare reports and provide regular updates to senior management.
• Actively participate in the safety management system (SMS).
• Ensure overall management of the station’s performance.
• Perform any other related tasks associated with the position’s duties.

• • Flight Punctuality (On-Time Performance – OTP)
  • Safety performance
  • Customer satisfaction
  • Productivity and operational efficiency
  • Employee engagement, motivation, and retention

• Minimum of 10 years of experience in aviation ground operations or airport operations.
• Excellent knowledge of the airport ecosystem, including operational and safety procedures.
• Proven experience in managing ramp and cargo operations.
• Strong organizational, communication, leadership, and decision-making skills.
• Ability to maintain valid certifications (CIZR and AVOP).
• Ability to work effectively in a dynamic, fast-paced airport environment.
• Ability to work outdoors in various weather conditions.
• Demonstrated commitment to promoting a strong culture of safety, quality, and operational rigor.
• Compliance with applicable security policies, airport procedures, and background checks.
• Bilingualism in French and English is required; knowledge of Inuktitut is an asset.

• Full-time position.
• Must be available to work flexible hours in a 24/7 environment.
• Work is primarily performed on the airport premises.
• Position may require outdoor work in various weather conditions.
• Competitive compensation, based on experience and skills.
• Benefits package (group insurance, pension plan, paid time off, in accordance with current policies).

• Salary is determined in accordance with our compensation policy

• An employee-owned Registered Retirement Savings Plan (RRSP) – 5% employer contribution;
• A group insurance plan (life, medical, dental, short- and long-term disability);
• 3 weeks of vacation pay (6%);
• Profit sharing;
• A telemedicine program for the employee and their family members;
• An Employee Assistance Program (EAP) for the employee and their family members;
• A retirement savings plan;
• A program offering flight perks and discounted travel with several airlines worldwide;
• Various innovative recognition programs.

We thank everyone for their interest in this position. We are proud of our culture that encourages diversity. We believe in the importance of fair employment practices. Therefore, the applications of all qualified candidates will be reviewed. However, we will only contact those selected for the recruitment process.

Air Inuit is committed to the principle of employment equity and encourages women, Indigenous people, people with disabilities, and members of visible minorities to apply. If you have any questions about accessibility measures for employment at Air Inuit, please contact us at RH-HR@airinuit.com .